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Thread: Help needed

  1. #1
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    Help needed

    Hi, I have a np-r720 just installed windows 7 on it and now the touchpad will not work I have installed the drivers off samsungs site, but no joy. I cannot see the touchpad in device manager in the mouse pointer properties and synaptics is there but everything is greyed out. I'm stumped any help on this apprectiated

    zubus

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  3. #2
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    Have you tried to manually instal the device from "Control Panel" - Start->Control Panel -> Hardware and Sound -> Add a Device?

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    Hi, tried that no joy, I did install ubuntu as it normaly finds pretty much everything but alas no joy with that either. The touchpad is enabled in the bios and i can switch it on or off with the function keys but the damn things not working, not showing up in the device manager or anything else. I am beginning to think it might be kaput.

    zubus

  5. #4
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    You say you updated the touch-pad drivers: just as a matter of interest which versions did you use - Vista drivers work with W7. When manually installing you should also have had to tell the OS where to look for the drivers. Perhaps it might be worth trying the touch-pad manufacturer's site instead of the Samsung site for drivers.

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    Thanks for your help/advice, 2 heads are better than one. I tried the latest versions, both vista and windows 7 off samsungs own site and i tried the latest synaptics version as well. Last night put on xp same results, i am pretty sure it is kaput.
    I am going too let someone else have a look at it in case it is me making a silly error, if it is still the same i will see about getting it repaired.
    Hopefully it is me doing something wrong.

    zubus

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    Cheapest option might be to use a wireless mouse. My whole family all use these, not the touchpad. Logitec do an excellent range.

  8. #7
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    zubus, did you fix your problem????? just interested to know.

 

 

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